When will I receive my order?

All orders ship within 48 hours of being placed.  If there is an issue that impacts the time frame not being honored, I will contact you via email and let you know.  You can then cancel the order if the new time frame does not work for you.   Typically it is because I am out of town or need to order beads.

How is my order shipped?

I use USPS First Class packages to ship, so delivery is typically within 3-4 business days once it leaves my studio.

I am ordering a bracelet as a gift.  What if it doesn't fit?

My standard size for a bracelet is 7".  If you are ordering one as a gift, I would suggest ordering a 7".  If the fit is not right, alterations are free, I only need to know the wrist measurement of the recipient.

How do I determine what size to order?

Measure your wrist and round up to the nearest half inch.  Then add half an inch.  So if you wrist measures 6 1/4", you would round up to 6 1/2" and add half an inch.  You would order a 7" bracelet.  If your wrist is smaller or larger than my sizes offered, just make a note in the comments section and let me know your actual wrist measurement.  I will custom fit the bracelet for you.

I have a metal sensitivity. What metals do you use?

There is no nickel in any of my materials.  Nickel sensitivity is the most common metal allergy, if fact, I am allergic to nickel.  For my earrings, I use surgical steel for all the ear wires.  All clasps are either plated brass or sterling silver.

I ordered one of our pieces and unfortunately, the style is not for me.  Do I have any options?

I want my customers to be happy, even if that means that they choose to not keep my work.  Return the piece to me in it's original condition and I will gladly refund your money.

(Fill in the blank) happened to my bracelet.

Just as life happens to us, it also happens to our jewelry.  Return the piece to me and I will be more than happy to repair it, if possible, or replace it.